Rameshwar’s IAS

Rameshwar’s IAS respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our website, mobile application, and services (collectively referred to as the “Platform”). By accessing or using our Platform, you agree to this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

A. Personal Information

• Name
• Mobile number
• Address (if required for delivery/services)
• Identity proof (only when required for verification)

B. Account & Login Information

• Username and password (encrypted/secured)
• Subscription details
• Course enrolment details

C. Payment Information

• Transaction details (payment status, amount, date, plan)

Note: We do not store your card/UPI/banking credentials. Payments are processed through securethird-party payment gateways.

D. Device & Technical Information

• IP address
• Device type, OS, browser type
• App version
• Device identifiers
• Cookies and tracking technologies (website)

E. Usage Data

• Pages/content viewed
• Time spent on videos/modules
• Test attempts and performance
• Activity logs (for improving user experience and fair usage)

2. How We Use Your Information

We use your information to:

• Create and manage your account
• Provide access to courses and services
• Deliver study materials (digital/physical)
• Process payments and subscriptions
• Send important updates (OTP, login alerts, course notices)
• Provide customer support
• Improve Platform performance and learning experience
• Prevent fraud, misuse, piracy, and account sharing
• Comply with legal obligations

3. Cookies & Tracking Technologies

Our website may use cookies to:

• Remember login/session information
• Improve user experience
• Analyse website traffic and performance

You can disable cookies in your browser settings, but some features may not work properly.

4. Sharing of Information

We do not sell your personal information. We may share your data only with:

A. Service Providers

Such as:

• Payment gateway providers
• SMS/Email service providers
• Cloud hosting and analytics tools
• Customer support systems

B. Legal Authorities

If required by law, court order, or government request.

C. Business Transfers

If Rameshwar’s IAS is merged, acquired, or reorganized, your information may be transferredtothenew entity (with proper safeguards).

5. Data Security

We take reasonable security measures to protect user data, such as:

• Secure servers and access control
• Encryption and authentication processes
• Limited access to sensitive data
• Regular security checks and monitoring

However, no system is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your information:

• As long as your account remains active, or
• As required for legal, billing, dispute, or audit purposes

When no longer needed, we delete or anonymize the data as per applicable rules.

7. User Rights

You may request:

• Correction of your data
• Update of account information
• Deletion of your account (subject to legal/payment obligations)

You can contact us using details provided below.

8. Third-Party Links

Our Platform may contain links to third-party websites/apps. We are not responsible for their privacy practices. Please read their policies separately.

9. Children’s Privacy

If you are a minor, you must use the Platform only under the supervision and consent of a parent/legal guardian. We do not knowingly collect data from children without guardian consent.

10. Communications

We may send:

• OTP and service-related messages
• Course updates, exam alerts, important announcements
• Promotional messages (you may opt out where applicable)

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on the Platformwiththe revised date. Continued use of the Platform means you accept the updated policy.

12. Contact / Grievance Redressal

If you have questions or complaints regarding this Privacy Policy, contact:

Email: admin@rameshwarias.com
Phone: +91 8750908833
Address: A-19, IIIrd Floor, Priyanka Tower, Dr. Mukherjee Nagar, Delhi - 9